Corporate social responsibility has a definite, universal meaning.

________ challenges the organization to be customer focused and to strive for total employee involvement to ensure that quality (in the delivery of products or services) is fully integrated as a core component into the strategy, processes, and communication messages of the organization.

A. ISO 14000 B. TQM C. Six Sigma D. DMAIC E. ISO 9000

If the Ford GT is designed to accelerate to 50 miles per hour within 10 seconds, and every Ford GT coming off the assembly line does this, the model is said to have high ________

A) reliability B) conformance quality C) durability D) compatibility E) interoperability