________ research is typically more formal and structured than ________ research

Which of the following is a function of the closing section of a business report?

A) It helps the reader understand the context of the report. B) It ties the report to a problem or assignment. C) It summarizes your key points. D) It ensures the needs of the reader have been met. E) It ensures each section is accurate, complete and logical.

The active listening skills used when you listen to the spoken word are ________ when you "listen" to what people say in their writing

A) inapplicable B) equally useful C) much more required D) far less effective E) rarely used