Databases are static and it is only the information systems that change

When you select bonds based on the expectation that interest rates will decline, you are using a(n) __________ strategy.

A. active rate B. passive rate C. interest rate D. maturity-matching

Which of the following can a company do to reduce defection?

A) Attract new customers to try out the company's products. B) Increase customer lifetime value by increasing the non-monetary costs of products. C) Enhance the growth potential of existing customers through cross-selling and upselling. D) Distinguish the causes of customer attrition and identify those that can be managed better. E) Make low-profit customers more profitable or terminate the relationship.