Regarding responding quickly to customers with e-service,
A)
waiting more than a few seconds for a screen to refresh is unacceptable to most customers.
B)
long pauses of several minutes in chat sessions are generally okay because they indicate that you are thinking about the customer's request.
C)
customers are very understanding when e-service is slow, especially when dealing with a small company that may have fewer resources.
D)
the expectation for quick turn-around on customer questions is about the same as it has been for several years.
A
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Which of the following would be considered a business announcement?
a. a mass email informing customers that the company is moving to a new location b. a notice that the office Christmas party will be held in the conference room c. a statement that the company is changing its dress code d. All of the above
Internet training offers cost savings, flexibility and less distractions than any other training method.
a. true c