At D'Amico's Pizza Parlor, servers are evaluated on their knowledge of the menu, their accuracy of order taking, and their ability to work the cash register. But they should also be measured on how satisfied their customers are with the service. Because customer satisfaction is missing from the performance measure, one might consider it an example of:

What are gender-role standards?

a. Cultural expectations about appropriate behavior for boys and girls, men and women b. Knowing that gender is stable, i.e. girls become women, boys become men c. Wanting to do the things that members of your sex are expected to do d. Wanting to grow up to be like your same-sex parent

Emphasizing the organization of the funeral industry and its relationship with other social structures in a society would be important in which of these conceptual frameworks?

a. Social conflict b. Structural functional c. Social exchange d. Symbolic interaction