Crafting an introduction that grabs your audience's attention and establishes goodwill will make them more receptive to the central idea of your speech

Which of the following statements about group conflict is true:

a. Effective members avoid only constructive conflict. b. Effective members steer the group away from engaging in all forms of conflict. c. Effective members are willing to engage in conflict and hurt others' feelings if it means getting the job done quickly. d. Effective members promote conflict that is constructive for the group's tasks and climate and discourage conflict that disrupts healthy discussion.

You are more likely to achieve your speech goal if __________________.

a. you have good eye contact with your audience b. you tell the audience what your speech goal is before you speak c. your speech is organized d. you have many examples and illustrations