What is the first step in the five-step process that is the heart of Six Sigma's quality management efforts?
A) define the problem
B) measure current performance
C) analyze the root cause of deviations
D) fix the root cause through process improvement
E) control the process long term
Answer: A
Explanation: The five-step process of define, measure, analyze, improve, and control (DMAIC) is at the heart of Six Sigma quality management efforts.
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