A phlebotomist explains why the specimen must be collected at a specific time and that the result is affected by the time of day and whether the patient has been moving. That phlebotomist is explaining diurnal variations, which is a part of ________ to guarantee quality results.

A brain biopsy is sent to the microbiology laboratory for aerobic and anaerobic culture. The specimen is in a sterile cup with sterile saline. The patient's diagnosis is listed as a brain abscess

The microbiologist notices the patient name on the handwritten label on the specimen cup does not match the computer labels for the test orders. What action should be taken? A) Reject the specimen because the names do not match B) Process the specimen as soon as possible since it is not in an anaerobic transport system C) Review and follow the policies and procedures for receipt of a non-recollectable, mislabeled specimen D) Both B and C

Hope worked as an administrative medical assistant but was dismissed from her position after numerous patients complained about how they were greeted. Hope claims that she always used an appropriate verbal greeting with each patient. Which of the following may have contributed to the miscommunication between Hope and the patients?

A. Not enough reading material in the waiting area B. Nonverbal facial expressions and tone of voice C. Unorganized work area D. Lack of professional certification