Follett characterized conflict as destructive because it interferes with the smooth operation of an organization

"I'm a tender, loving human being." "If you don't vote for me, you shall die of a dreadful disease." "I have been married three times." "I didn't realize I was doing anything wrong

" These statements are all examples of strategies that appeal to A) concepts. B) emotion. C) refutation. D) fear. E) reason.

On her way to public-speaking class, Delaney decided to add one last presentation aid to her speech. Was this a good idea, according to your textbook?

A) No, because Delaney didn't have a chance to rehearse with the new aid. B) Yes, because the more creative the presentation aids, the better the speech will be . C) Yes, if Delaney was certain that the presentation aid would make a difference. D) No, because the extra presentation aid would make Delaney's speech too long.