The "to be" processes are the same as the existing processes

The Office of Federal Contract Compliance Programs:

A. establishes rigid hiring goals for all companies. B. has mandated a goal of 10 percent females in the construction industry. C. conducts zealous compliance reviews. D. uses qualitative tools to target companies where discrimination is most likely to be uncovered.

In recent years, providing good customer service has become a top priority for many American businesses

Indicate whether the statement is true or false.