When the proportion of women in a group is high, the group will tend toward having higher collective intelligence

Influence is best defined as the:

A. potential to manipulate others. B. capacity to produce effects on others. C. degree of actual change in a target agent's values. D. status differential between members of a group.

Which of the following does not contribute to the difficulty in planning personnel utilization in retailing?

a. high employee turnover b. self-service merchandising c. inflexibility due to union issues d. large shifts in demand due to seasonality