Which of the following dimensions of e-commerce technology involves engaging consumers in a dialog that dynamically adjusts the experience to the individual?

How could Phil best respond to a "fax attack" and differentiate McCall Automotive positively from other dealerships?

A) Phil could respond to the fax with brief answers to all of the customer's questions. B) Phil could develop value-added solutions for the customer by building a relationship. C) Phil could refer the customer to other dealerships that typically have lower car prices. D) Phil could steer the customer to more expensive cars that have better safety records. E) Phil could refuse to match the fax attack price because quality cars demand high prices.

Because outliers are extreme values that could distort the analysis, they should always be eliminated from the data set

Indicate whether the statement is true or false