Carla, a team leader in charge of customer relationship management, is planning strategies to improve the profitability of her firm's least profitable but loyal customers
She is also examining methods for "firing" customers in this group who cannot be made profitable. To which of the following customer relationship groups do these customers belong?
A) butterflies
B) true friends
C) strangers
D) barnacles
E) innovators
D
Business
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Which of the following refers to a policy of increasing national power by managing the economy to create a trade surplus?
A. Capitalism B. Laissez-faire C. Mercantilism D. Free trade
Business
Population growth is highest in countries and communities that can least afford it
Indicate whether the statement is true or false
Business