Phone calls that update clients on new prices, products, or services are examples of

Recall the four reasons norms tend to be enforced by team members:

a. to clarify role expectations b. to eliminate group identity c. to help the group survive d. to emphasize important values e. to avoid embarrassing situations

When a small business offers extended hours and home delivery at no additional cost after a large mass market retailer moves into their area, this business is reacting to changes in the ________ environment.

Fill in the blank(s) with correct word.