A marketer of women's hair care products targeting Chinese customers created an advertising message that told women their hair could be worn any way they wanted as opposed to wearing it straight

The message suggested the women did not need to conform to the mainstream media definition of beauty. It is most accurate to say that this ad was based on an understanding of customers' ________.
A) social class
B) life-cycle stage
C) self-concept
D) status
E) role

C

Business

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________ is the most common form of production deviance.

Fill in the blank(s) with the appropriate word(s).

Business

The use of nonverbal communication such as gestures, facial expressions, and posture is called

A) haptics B) kinesics C) oculesics D) proxemics

Business