__________ is the speed at which a speech is delivered

When you are using oral communication effectively, you should

A) speak in the third person. B) use the passive voice. C) support your points with generalized examples that would apply to any listener. D) use "I" and "you" frequently as sentence subjects. E) supply an extensive background review before you begin presenting your main points.

An organization's reaction to its problems is determined in part by its structure and its corporate culture

a. true b. false