A leader who guides and facilitates discussion rather than dominating it demonstrates which

Your text offers all of the following advice for removing barriers to commitment among undecided listeners except

a. provided needed information in the minds of listeners. b. emphasize the importance of your message by reaffirming shared values. c. strengthen your credibility by reasoning constructively and citing reputable sources. d. all of the above advice is offered.

When a person leans forward and has a positive facial expression, he or she is exhibiting the concept of

A. chronemics. B. responsiveness. C. status. D. liking.