With respect to the key dimensions of service quality, promptly crediting returned merchandise and rapidly replacing defective products is an example of _____

In the context of the trait approach to leadership _____ refers to a set of characteristics that reflect a high level of effort including high need for achievement constant striving for improvement, ambition, energy, tenacity, and initiative.

Fill in the blank(s) with the appropriate word(s).

Day of week is an evaluation that is most related to these categories of business

A) fast food, utilities, long-distance telephone service B) retail shopping, movies C) ice cream, soft drinks and cold remedies D) durable goods' replacement cycles