The administrative medical assistant must call patients whose accounts are 30 to 60 days past due. All of the following are recommended phone strategies except
A. Use effective listening techniques.
B. Discuss results of lab tests and/or procedures.
C. Ask why the bill has not been paid.
D. Call during evening hours prior to 9 p.m.
Answer: B
Health Professions
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The cochlea is responsible for:
a. Hearing b. Balance
Health Professions
What instruction would you provide to your team immediately after securing a patient with head, neck, and back pain to the long backboard?
A) "Loosen the collar so you can palpate the back of the neck." B) "Maintain manual in-line spinal stabilization until he is on the stretcher." C) "Check for pedal pulses before we move him to the stretcher." D) "Remove the chest strap so he can breathe easier now that his head and legs are secured."
Health Professions