Which item below is NOT a form of mediated communication?

Answer the following statements true (T) or false (F)

1. When a speaker selects a word to represent a certain meaning, the audience members will automatically understand what is meant. 2. Some offensive humor may be used if you know that it will not offend the majority of the audience. 3. A speaker can increase credibility by impressing the audience with his or her extensive vocabulary. 4. Sensory language appeals primarily to the sense of sight. 5. A speaker is much more likely to speak vividly if he/she avoids spending too much time considering the physical or psychological meanings of the words used.

Which of the following would be the best active listening response to the statement: "This has been the worst day of my life!"

a) "This is the worst day of your life, huh?"
b) "You think you have had a bad day; let me tell you about mine!"
c) "You seem really upset. What made your day so bad?"
d) "Awe, sorry . . . but I have a meeting to go to."