When a speaker uses "we" rather than "you" to refer to his or her relationship with the audience, what is the speaker doing?

Juan paid careful attention to his speech tone when he made sure to follow the relevant rules, norms, and expectations for his speech by creating a formal presentation

Indicate whether the statement is true or false

According to Likert, under the benevolent authoritative system workers are motivated through rewards, occasional punishment, and limited involvement in decision making and goal setting

Indicate whether this statement is true or false.