When preparing to be able to best respond to questions from the audience,

A) have friendly audience members ask predetermined questions.
B) offer to meet after the presentation.
C) prepare extra slides and handouts that will speak for you.
D) learn about the audience and their concerns ahead of time.
E) establish ground rules and don't respond to those who will not follow the rules.

Answer: D
Explanation: D) Don't assume you can handle whatever comes up without some preparation. Learn enough about your audience members to get an idea of their concerns, and think through answers to potential questions.