Having a diagnosis provides clinicians with information about all of the following EXCEPT:

Which client has the best chance of improving?

a) Shelly, who has been diagnosed with agoraphobia b) Karin, who has a phobia of small, enclosed spaces c) Bert, who wants to lose over 50 pounds and keep it off d) Larry, who has the symptoms of posttraumatic stress disorder since he was the first paramedic on the scene of a multiple car wreck

__________ symptoms refer to the absence of appropriate and "normal" behaviors

a. undifferentiated b. residual c. positive d. secondary e. negative