Describe the specific steps you will follow during a preliminary investigation, including any fact-finding techniques you will use. Be sure to include the tools mentioned in this chapter.

What will be an ideal response?

The purpose of a preliminary investigation is to study the systems request and then recommend specific action. After obtaining an authorization to proceed, you should interact with managers and users. Your objective is to gather facts about the project scope and constraints, project benefits, and estimated development time and costs. The end product of your preliminary investigation is a report to management.
To obtain the information you need, you might perform initial fact-finding by analyzing organization charts, conducting interviews, reviewing documentation, observing operations, and surveying users.