Which step in the A-E-I-O-U Conflict Resolution is expressed in the following statement, "I know that all of us want this project to succeed."
a) Assume that the other person means well.
b) Express your feelings.
c) Identify what you would like to happen.
d) Outcomes you expect are made clear.
e) Understanding on a mutual basis is achieved.
ANS: a
Communication & Mass Media
You might also like to view...
We consider a person masculine if that person has ________ those traits society considers masculine
Fill in the blank(s) with the appropriate word(s).
Communication & Mass Media
A commencement speaker starts by describing her time as a student at that college. She is trying to increase her credibility by emphasizing
A. similarity. B. dynamism. C. trustworthiness. D. competence.
Communication & Mass Media