List seven strategies for handling hostile audiences
What will be an ideal response?
(1) Establish good will; (2) Start with areas of agreement; 3) Offer principles of judgment; (4) Develop positive credibility; (5) Use experts and supporting material to which your audience will respond; (6) Disarm your listeners with humor; and (7) Use a multisided presentation.
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As you walk into a job interview, you think, "There's no way I will get this job." This
thought makes you so nervous that the interview goes badly, and you don't get the job. The outcome is due to A. angel effect. B. devil effect. C. self-fulfilling prophecy. D. rational-emotive behavior.
Rachel is surprised when her friend Sarah consistently interrupts her while she is speaking. Rachel believes her friend should not continually disrupt her. Rachel's perception of her friend's behavior is based on a __________
a. regulative rule b. constitutive rule c. stereotype d. personal construct e. hypothetical thought