In mature business markets, a large number of high-purchase-volume customers tend to be switchers, according to the Loyalty Ladder

This step in the re?ective approach to problem-solving occurs only after a team has a detailed plan for putting its proposed solution into effect

A) implementing the solution B) following up on the solution C) selecting a solution D) establishing criteria for a solution

Kickstarter and Indiegogo are examples of ________ crowdfunding sites

A) equity-based B) vendor-based C) peer-based D) debt-based E) reward-based