An effective tool for showing steps of a service process with a high level of customer contact is a:

A) Pareto chart.
B) flowchart.
C) service blueprint.
D) check sheet.

C

Business

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All reports, whether analytical or information, should be delivered as paper copy.

a. true b. false

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The primary purpose of the statement of cash flows is to provide information about a company's investing and financing activities during an accounting period

Indicate whether the statement is true or false

Business