Examples of _____ roles are giving and seeking information in order to help a group move toward its goal

Jane knocked on the door of her friend's house. She wanted to talk with her friend about a disagreement they had earlier in the day. When her friend answered the door, she said "May I come in? The content level of Jane's request was __________

a. she found her friend approachable b. she wanted her friend's permission to enter c. she was disappointed in her friend's action d. she should have talked to her friend earlier e. she will have a hard time talking to her about the issue

Anomalous data may be dealt with by all methods except

a. not analyzing them b. analyzing them along with other data c. analyzing them separately from other data d. replacing the anomalous data with an average of the rest of the data