A question that lists several responses (i.e. style, price, comfort, fit, construction, etc.) and asks the respondent to "check all that apply" appears to be a multiple-choice category question, but it is actually:

_____ is the process by which division of labor occurs as different workers gain expertise in tasks over time.

A. Job specialization B. Systems management C. Esprit de corps D. Job rotation E. Centralization

An important reason that employee recognition programs are often effective is that

A) most workers are greedy. B) most workers feel they do not receive enough recognition. C) collecting company souvenirs is a popular hobby. D) the need for economic security and safety is strong.