When a call with a patient is long or complicated, ____.
A. interrupt the patient and tell her that the call is going nowhere
B. summarize the details of the call to ensure understanding by both you and the patient
C. ask the physician to take the call
D. tell the patient that you do not have any more time to talk
E. follow up the phone call by sending a written summary to the patient
B. summarize the details of the call to ensure understanding by both you and the patient
To make sure that both you and the patient understand the details, summarize what was said before ending the call.
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