The 80-20 rule reflects the idea that ________
A) 20% of the company's profits are generated by the top 80% of customers
B) the top 20% of customers are highly satisfied and 80% of customers will recommend the company to a friend
C) 20% of customers are unprofitable, and 80% make up a company's profits
D) the top 20% of customers often generate 80% of the company's profits
E) any new product will be accepted by 20% of the customers immediately, but 80% of the customers will be up for grabs throughout the product's life cycle
D
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VARs and OEMs operate in the consumer market but not in the business-to-business market
Answer the following statement(s) true (T) or false (F)
Which of the following is a provision for customers to handle and select merchandise themselves in a store with minimal assistance from sales personnel?
A) self-service B) self-reference C) self-organization D) self-offering