List four ways to reassure and empower test users.

What will be an ideal response?

This Web site is being tested, not you,” “Any difficulties you experience are a sign of trouble in the design and not a
reflection on your abilities. Any problem you have with the site will help us make it better.” “We appreciate your taking your time to help us test. Your feedback will help us
make this a better Web site.” “There are no right or wrong responses.” There are, of course, many others.