The last step in effective performance management is

What can be done to make a sympathy message more meaningful to the receiver?

A) Use generic writing that will work for most situations B) Buy a card or preprinted message C) Include a similar experience you have had to deal with D) Write it as soon as you hear the bad news E) Write it by hand

___________ training programs focus on behaviors and typically include role?playing and feedback

a. Team b. Experiential c. On-the-job d. Succession e. Just-in-time