________ Walkers are assistive devices made of aluminum that provide a base of support for patients who need help with balancing and walking

Which of the following statements concerning behavioral emergencies is true?

A) The person with a behavioral emergency requires prolonged institutionalization. B) Emotional outbursts are considered behavioral emergencies. C) It may be difficult to determine what behavior is abnormal for a given person in a given situation. D) A person with a behavioral emergency is mentally ill.

A guideline for dealing with an angry caller is to 

A. interrupt the patient. B. promise the patient that everything will work out. C. assure the patient that you will do your best to correct the problem. D. talk down to the patient if he or she will not listen.