Emoticons are _______________ used in business communication.  

Groups whose members can post and respond to messages at any time, although usually within a few days

What will be an ideal response?

All of the following are possible purposes for informative speaking EXCEPT

A) to teach listeners how to do something. B) to convince listeners to do something they are not currently doing. C) to correct listeners' misconceptions. D) to make listeners aware of a problem. E) to describe a new procedure or policy.