Success is likely when leaders encourage group _____ by stressing positives, paying compliments, recognizing accomplishments, and making the experience pleasant and rewarding

Ethnic identity refers to

A) one's commitment to the beliefs and philosophy of one's own culture. B) the tendency to judge other cultures based on one's own culture. C) the ability to take the perspectives of people of other cultures. D) adapting to the communicative style of people from other cultures.

When a train derailed, causing damaged to the goods and injured a couple of passengers, Tamala, the vice president of operations of the railway department,immediately reached the siteand personally oversaw the cleanup and rescue process

She answered all calls, spoke with the press, and rested only when things settled down, and the train began running on its normal schedule again. To communicate organizational culture, Tamala showed a. how she reacts to major events and crises. b. her actions as a role model, coach, and teacher. c. what she focuses on and pays attention to. d. the criteria she uses to reward others.