It is customary for employees in Asian countries to change jobs frequently in search of better wages and benefits, and as a result Western managers find it difficult to retain employees in these nations

It is most accurate to say that total quality management firms believe that it is the responsibility of ________ employees to serve the needs of customers

A) marketing B) research and development C) human resource D) management E) all

How has the pervasiveness of crises in society affected the public relations industry?

A) It has caused organizational leaders to hire more public relations employees. B) It has led to a continuous cycle in which one crisis leads to another. C) It has made public relations best known for crisis management. D) It has caused members of the media to favor public relations for its ability to "spin."