High-contact services differ greatly from low-contact services. Give two examples of each

Researchers and field workers can make respondents feel comfortable by ________

A) entertaining them B) providing adequate information about the project C) addressing questions of respondents D) all the above E) B and C

Because Nancy is extremely risk averse she is less likely to receive a solid rate of return on her investment portfolio than Babby who is more accepting of a risky portfolio

Indicate whether this statement is true or false.