Receivers better retain material they get via both audio and video "channels" of communication

What is the best way to identify the main points of your

speech? a. by making a list of everything you want to convey in your speech b. by looking at other speeches on the same topic and using the main points from those c. by comparing your speech topic to other speech topics d. by using the AIDA strategy

Effectively completing such tasks as conflict management or negotiation may require more socially-rich information and a greater level of parallelism

A. True B. False