IT project sponsors are almost always the CIO of an organization

A leader is in the best position to use "hard" influence tactics such as legitimizing and pressure tactics after developing a strong base of referent power.

a. true b. false

GameStop sells only video games and systems, offering a narrow product line with a deep assortment within that line. GameStop is a(n) ________

A) department store B) convenience store C) category killer D) specialty store E) off-price retailer