Active listening techniques are
A) natural and easy to learn.
B) showing you are listening, checking how accurately you have understood, expressing
acceptance of feelings.
C) paraphrasing meaning, expressing understanding of feelings, asking questions.
D) empathic, nonjudgmental and deep.
Answer: C
Communication & Mass Media
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The theory of ________ describes the view of self as being shaped by those with whom we communicate
a. symbolic interactionism b. facework c. self-efficacy d. impression management e. positive labeling
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