A company should try to retain a customer only as long as the cost to discourage defection is lower than the lost profit

Inventory turnover

What will be an ideal response?

Self-management is a basic component of emotional intelligence. Which of the following best describes self-management?

A. It is the basis for all the other components; being aware of what you are feeling. B. It is the ability to control disruptive or harmful emotions and balance ones moods so that worry, anxiety, fear, and anger do not cloud thinking. C. It is the ability to be hopeful and to persist in the face of obstacles. D. It is the ability to be able to put yourself in someone elses shoes. E. It is the ability to connect to others, build positive relationships, respond to the emotions of others, and influence others.