Effective listening includes utilizing both verbal and nonverbal communication.

In order to select words best suited to your goal and listener, the book recommends

A. using jargon. B. using polarizing terms. C. expanding vocabulary. D. conveying allness.

When we speak about how border dwellers negotiate tension on the border, _____ marginal people feel disintegrated by having to shift cultures; they try to assimilate, but never feel comfortable or "at home."

a. shocked b. encapsulated c. constructive d. pessimistic