Janet says, "I didn't get a job offer because the interviewer was biased and it was a nasty day; it had nothing to do with my qualifications." This is an example of:
A) ?construct differentiation.
B) ?implicit personality theory.
C) ?self-serving bias.
D) ?internal attributions.
E) ?scripting.
C
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Which is not a contingency factor that public relations professionals must take into account in managing a conflict with its public?
A) external threats B) top management characteristics C) emotional stance of public relations professionals D) personality characteristics of public relations professionals E) organizational-level variables
Research indicates that liars who believe the receiver is suspicious are more likely to ______ than are liars who do not believe the receiver is suspicious.
a. move less and take longer to speak b. avoid eye contact and lean forward c. smile more and gesture d. speak fast and hesitate less