What are the implications of an empty row (i.e., one with no check marks or x's) in the roof portion of the house of quality?
A) Nothing, it's just a sparse row.
B) There is no synergy for that product characteristic with other characteristics.
C) Product characteristics are potentially superfluous.
D) Customer requirements are potentially not being met by the product.
Answer: B
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Ivan was interested in buying a 40 acre parcel of commercially zoned property offered for sale by Land Co. He thought he might build a professional office complex, but would not know for sure until he consulted with soil engineers and architects. To make certain that the property was not taken off the market or sold to another buyer while he was deciding, he gave Land Co. $15,000 to keep the offer open for 3 months. This is an example of a __________________
a. Merchant's firm offer b. Option contract c. Preliminary negotiation d. Bargained for exchange
If in an absorbing state, the probability of being in an absorbing state in the future is
A) 0%. B) 25%. C) 50%. D) 75%. E) 100%.