Explain how AOL got itself into legal trouble with poor churn management
What will be an ideal response?
AOL rewarded its call center employees with bonuses for "saving" over 50 percent of customers who called in to cancel their service. Rather than retain customers through quality service, they attempted to retain them by making it aggravating to leave the service.
Business
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All of the following are covered vehicles under the liability coverage of an unendorsed PAP EXCEPT:
a) Newly acquired vehicles b) A trailer owned by the insured c) A motorcycle owned by the insured d) All vehicles listed in the declaration
Business
According to the text, a longitudinal design provides a series of pictures, which track the changes that take place over time
Indicate whether the statement is true or false
Business