A large staff, along with a higher proportion of specialty goods and slower-moving items and many services, are usually features of ________ retailing

A) self-service
B) self-selection
C) limited service
D) full-service
E) limited-selection

D

Business

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Having a trained observer watch an employee perform a task and note the nature and frequency of activities is an example of which method of task identification?

A) Critical incident B) Time sampling C) Job inventory questionnaire D) Stimulus-response-feedback

Business

Which of the following factors limits a firm's ability to use the same marketing message?

A. Channel exclusivity B. Channel quality C. Cultural differences D. Concentrated retail systems E. Fragmented retail systems

Business