________ was the first motion picture to be preserved in the collection of the Library of Congress

Which one of the following helps you receive messages more effectively?

A) Focus attention on the speaker's clothing. B) Avoid assuming you understand what the speaker is going to say before he or she actually says it. C) Your role as a listener is not important, you only have to listen to half of the conversation. D) Credentialing is not important.

The personal assessment of our abilities to perform in a certain manner and the ability to reach our goals is called __________

Fill in the blank with correct word