Consumer rights spelled out by President John F. Kennedy in the early 1960s included ________
A) the right to protection from goods that are hazardous to health or life
B) the right to a sympathetic response from an organization that provides a faulty product
C) the right to sue a company for its shoddy advertising of its goods and services
D) the right to a full response from a company regarding its return policy
A
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What will be an ideal response?
Assume you work for a package delivery service in a major metropolitan area and that the business has been losing customers for several years. You have been asked to find a solution to this problem. What is the correct way to proceed?
A) Look for solutions, evaluate the solutions, identify the problem more clearly, and then implement the solution. B) Think about what solutions can be implemented, look for solution designs, evaluate the designs, and then implement the solution. C) Identify the problem, design alternative solutions, choose the best solution, and then implement the solution. D) Design solutions, evaluate and identify the problems, choose the best solution, and then implement the solution. E) Identify relevant information technologies, interview employees, choose a technology, and implement the technology.